Here’s a sample 30-day return policy where customers are responsible for a return fee:

30-Day Return Policy

At Bravohandicrafts, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, you may return most items within 30 days of the purchase date for a refund or exchange, subject to the following terms:

  1. Return Window: All returns must be initiated within 30 days of the original purchase date. After 30 days, we will no longer accept returns or exchanges.
  2. Condition of Items: Items must be returned in their original, unused condition, including all original packaging, tags, and accessories. Items that are damaged, altered, or show signs of wear may not be eligible for a refund or exchange.
  3. Return Fee: Customers are responsible for a return fee of [Specify Amount or Percentage]. This fee will be deducted from your refund once the return is processed.
  4. Non-Returnable Items: Certain items are non-returnable, including but not limited to:
  • Perishable goods
  • Gift cards
  • Personalized or custom-made items
  • Clearance or final sale items
  1. Return Process:
  • To initiate a return, please contact our customer service team at [Customer Service Contact Information] with your order number and reason for return.
  • We will provide you with a return authorization and instructions on how to return your item.
  1. Refunds:
  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, minus the return fee, within [Specify Time Frame, e.g., 7-10 business days].
  1. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  2. Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
  3. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within [Specify Time Frame, e.g., 48 hours] of delivery, and we will arrange for a replacement or refund at no additional cost to you.
  4. International Returns: For international orders, customers are responsible for return shipping fees, duties, taxes, and any additional costs associated with the return.

Thank you for shopping with Bravohandicrafts. If you have any questions regarding our return policy, please do not hesitate to contact us.

This policy outlines the return process, conditions, and the responsibilities of the customer, including the return fee.